All returns require a Return Merchandise Authorization (RMA) number issued by Coast Galleries. This RMA number must be printed clearly on the outside of the package or it will not be accepted.
The artwork is returned within fourteen days of receipt. After fourteen days all sales are considered final.
Returns after the authorized return period are allowed on a case-by-case basis and will result in a 15% restocking fee.
The gallery director must approve an exchange or return.
The pre-approved exchange or return must be received in it original, unused, new and saleable condition without any appearance of physical damage, use, abuse or signs of wear.
The original sales receipt must be presented.
The original packaging materials must be returned complete and intact.
Commissioned or special order artworks are not refundable or exchangeable unless approved by the consigning artist.
The customer is responsible for all crating, shipping and insurance costs, which are not refundable, and return shipping and insurance costs.
Customer should insure the pre-approved return and use a traceable delivery method, such as UPS or Fed-Ex. Any freight claims for damage on return shipping will be the customer's responsibility.
If shipped package is delivered with obvious damage, do not open the package, refuse the package and have the carrier return to the sender.
If an artwork is received with internal damage, contact the gallery within 24 hours to begin the process of filing a damage claim with the shipper.
